Piedmont Medicare Advantage Customer Service
If you would like to receive additional information on plan benefits or to speak to a Customer Service representative, contact us by phone between 8:00 a.m. to 8:00 p.m., seven days a week from October 1 through February 14. From February 15 through September 30, Customer Service is available from 8:00 a.m. to 8:00 p.m., Monday through Friday.
Customer Service local number: (434) 947-3671 Customer Service toll-free number: (877) 210-1719 TTY users should call 7-1-1
Our local office is open for walk-in customer assistance from 8:30 a.m. to 5:00 p.m., Monday - Friday, except for holidays at 2316 Atherholt Road, Lynchburg, VA 24501.
Piedmont Medicare Advantage is a PPO plan with a Medicare contract. Enrollment in Piedmont Medicare Advantage depends on contract renewal. Out-of-network/non-contracted providers are under no obligation to treat Piedmont Medicare Advantage members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.
H1659_Web2018 Approved 10112017
Last Updated 10/16/2017