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Piedmont Customer Service
(434) 947-4463, (800) 400-PCHP

 

Frequently Asked Questions

Welcome to Piedmont Community HealthCare. We are honored to be your healthcare coverage provider. We understand that health insurance can be confusing. That is why we are here to help. Below are the frequently asked questions that members may have:  

Q: What plan am I enrolled in? What plans are available?
A: If healthcare.gov has rolled you over to a Piedmont plan, the following link will provide a detailed explanation of our plans as well as other plans that are available. CLICK HERE.

Q: Is my doctor in the network?
A: To determine if your doctor is in the network, CLICK HERE

Q: Are my prescription drugs covered?
A: To determine if your prescription drugs are covered, CLICK HERE . To search for a specific drug within the pdf., hold down "Ctrl" and "F" on the keyboard to activate the search field. Once activated, you may type in the drug name in the upper right hand corner. Press the enter key and it will search the entire document for the drug name. 

Q: What should I do if I have a unique situation or are currently seeing a specialist outside of Piedmont's network?
A: You may submit a Transition of Care request form to Piedmont in order to advise us of care that may be needed or is already established with an out-of-network provider or facility.  CLICK HERE for the Transition of Care Request form.

 

If you have additional questions and would like a Piedmont representative to contact you, click "This email address is being protected from spambots. You need JavaScript enabled to view it." or call 434-947-4463.