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Piedmont Customer Service
(434) 947-4463, (800) 400-PCHP

 

Payment Instructions

Thank you for choosing Piedmont Community HealthCare for your healthcare coverage needs. The information below may be helpful to you when making a payment as a member of Piedmont Community HealthCare.

Making your initial premium payment

Your policy and benefits will not take effect on your effective date of coverage until Piedmont receives your initial premium payment.  

You can make your initial premium payment using one of the following methods:

  • Our automated payment system is available 24/7 by calling our office at (434) 947-4463 or 1-800-400-7247 or through our website, pchp.net or CLICK HERE.
    • Payment may be made using a credit card, debit card, or through a checking or savings account.
    • You will need your member number. This can be found on your invoice or if you are new to the plan, your welcome letter.
    • The automated payment system is secure and meets the Payment Card Industry Data Security Standard.

  • Third party payments:
    Piedmont is not affiliated with DoXo.com or other third party payment sites. Any fees associated with using these sites to pay your plan premium is charged by the third party payment site and is the responsibility of the member. Please be aware that there is a delay in Piedmont's receipt of payment when using these third party payment sites. Piedmont does not charge any fees with any of our methods of payment.
  • Visit our office at 2316 Atherholt Road, Lynchburg, VA to make a payment by check, cash, money order or credit/debit card.

  • Mail a check for HMO / HMO-POS plans to;

Piedmont Community Healthcare, HMO
PO Box 603142
Charlotte, NC 28260-3142

 

Note:  A $35.00 returned check fee will be assessed for insufficient funds. This could also affect your coverage if subsequent payment is not made on time.  

Your member Identification (ID) Card(s) will be mailed out separately once we receive your initial premium payment. Please be on the lookout for this mailing.

Paying your monthly premium

You can pay your monthly premium using one of the following methods:

  • Our automated payment system is available 24/7 by calling our office at (434) 947-4463 or 1-800-400-7247 or through our website pchp.net or CLICK HERE.  Payment can be made using a credit card, debit card, or through a checking or savings account.
    • You will need your member number from your ID card or invoice.
    • The automated payment system is secure and meets the Payment Card Industry Data Security Standard.

Third party payments:
Piedmont is not affiliated with DoXo.com or other third party payment sites. Any fees associated with using these sites to pay your plan premium is charged by the third party payment site and is the responsibility of the member. Please be aware that there is a delay in Piedmont's receipt of payment when using these third party payment sites. Piedmont does not charge any fees with any of our methods of payment.

  • Visit our office at 2316 Atherholt Road, Lynchburg, VA to make a payment by check, cash, money order or credit/debit card.

  • Mail a check for PPO plans to;

Piedmont Community Healthcare
PO Box 603041
Charlotte, NC 28260-3041

  • Mail a check for HMO / HMO-POS plans to;

Piedmont Community Healthcare, HMO
PO Box 603142
Charlotte, NC 28260-3142

Note:  A $35.00 returned check fee will be assessed for insufficient funds. This could also affect your coverage is subsequent payment is not made on time.

Payments made after the due date are subject to applicable grace periods and do not guarantee coverage.

For questions regarding enrollment, payment, or Piedmont Individual Marketplace Plans, please call Customer Service at 434-947-4463 or 800-400-PCHP, Monday through Friday, from 8:30 a.m. to 5:00 p.m.