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Customer Service: (877) 210-1719
TTY users should call 711

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Piedmont Medicare Advantage Customer Service

If you would like to receive additional information on plan benefits or to speak to a Customer Service representative, contact us by phone between 8:00 a.m. to 8:00 p.m., seven days a week from October 1 through March 31. From April 1 through September 30, Customer Service is available from 8:00 a.m. to 8:00 p.m., Monday through Friday.

Customer Service local number: (434) 947-3671 Customer Service toll-free number: (877) 210-1719 TTY users should call 711

Our local office is open for walk-in customer assistance from 8:30 a.m. to 5:00 p.m., Monday - Friday, except for holidays at 2316 Atherholt Road, Lynchburg, VA 24501.

Piedmont Medicare Advantage is a PPO plan with a Medicare contract. Enrollment in Piedmont Medicare Advantage depends on contract renewal. Out-of-network/non-contracted providers are under no obligation to treat Piedmont Medicare Advantage members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

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Last Updated 10/01/2018