Text Size

Marketplace Premium Payment 1-888-518-7597
Individual & Group Coverage: (800) 400-PCHP
Medicare Advantage: (877) 210-1719
TTY: 711

Coronavirus Updates - Commercial

 Questions about losing coverage through your employer? 
You might still have opportunities... 
For more information - Click here



Effective immediately, for all Commercial Fully-Insured Plans,
Piedmont will:

  • Waive out-of-pocket member costs associated with COVID-19 diagnostic testing which takes place at any in-network lab location. Prior authorization is not required for diagnostic services related to COVID-19 testing, Copays still apply. *
  • Waive out-of-pocket member costs for telehealth services at Centra 24/7.  Visit Centra 24-7
  • Permit online mental health counseling to all members at in-network providers.


  **These enhanced benefits will remain in effect until March 31, 2021**

    *  Exclusions may apply. Employees of self-insured groups should contact Piedmont or your benefits administrator for details. 


CENTRA COVID-19 HOTLINE for Employers who have specific needs or questions. Please dial our main line at 434-200-6933 and follow the prompts. Individuals who have symptoms should dial 434-200-1225.



How is Piedmont Community Health Plan
helping our community?

Piedmont is closely monitoring the current climate around the coronavirus (COVID-19) as it spreads around the United States, Virginia and our local communities.  We are working closely with the Centra Health team in implementing emergency protocols while giving you the services you need, improving the health of everyone we serve while maintaining a safe environment for us all.  Like many other employers, Piedmont closed our offices on March 18th out of abundance of caution for the welfare of our employees, supported by strong healthcare recommendations, but our dedicated staff is still available by telephone and e-mail.