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Marketplace Premium Payment 1-888-518-7597
Individual & Group Coverage: (800) 400-PCHP
Medicare Advantage: (877) 210-1719
TTY: 711

Coronavirus Updates

  Questions about losing coverage through your employer? 
You might still have opportunities... 
For more information - Click here

 

Effective immediately, for all Commercial Fully-Insured Plan and Exchange Plan members, Piedmont will:

 

  • Waive out-of-pocket member costs associated with COVID-19 diagnostic testing which takes place at any in-network lab location. Prior authorization is not required for diagnostic services related to COVID-19 testing. 
  • Waive out-of-pocket member costs for telehealth services at Centra 24/7.  Visit Centra 24-7
  • Permit online mental health counseling to all members at in-network providers.

 

 **These enhanced benefits will remain in effect until December 31, 2020**

   *  Exclusions may apply. Employees of self-insured groups should contact Piedmont or your benefits administrator for details. 

 

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How to Contact us:

To reach our Customer service team:  (434) 947-4463 or This email address is being protected from spambots. You need JavaScript enabled to view it. 

To reach our Medical Management team  (434) 947-4463 or This email address is being protected from spambots. You need JavaScript enabled to view it.

To reach our ACA Sales team  (434) 947-4463 Ext 508 or This email address is being protected from spambots. You need JavaScript enabled to view it.

To reach our Commercial Sales team  (434) 947-4463 or This email address is being protected from spambots. You need JavaScript enabled to view it.

CVS/Caremark is available for prescription drug benefit questions at 1-800-552-8159.

ACA Marketplace premiums can be paid at 1-888-518-7597.

CENTRA COVID-19 HOTLINE for Employers who have specific needs or questions. Please dial our main line at 434-200-6933 and follow the prompts. Individuals who have symptoms should dial 434-200-1225.

 

How is Piedmont Community Health Plan helping our community?

Piedmont is closely monitoring the current climate around the coronavirus (COVID-19) as it spreads around the United States, Virginia and our local communities.  We are working closely with the Centra Health team in implementing emergency protocols while giving you the services you need, improving the health of everyone we serve while maintaining a safe environment for us all.  Like many other employers, Piedmont closed our offices on March 18th out of abundance of caution for the welfare of our employees, supported by strong healthcare recommendations, but our dedicated staff is still available by telephone and e-mail. 

 

Important Information: 

Watch for symptoms as noted by the Centers for Disease Control and Prevention  Click Here

For more information about what is the coronavirus Click Here

What to do if you are sick Click Here

For a list of Frequently Asked Questions, FAQ's, Click Here

For more information about social resources and school food distribution Click Here

 

Other links to information about Coronavirus (COVID-19)

Centra Health Coronavirus information Click Here

CDC Interim Guidance For Employer On How To Plan, Prepare, and Respond to the Coronavirus What to do if you are sick Click Here 

 Virginia Department of Health COVID-19 Page Click Here 

 Johns Hopkins Coronavirus Resource Center Click Here