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Customer Service: (877) 210-1719
TTY users should call 711

24-Hour Nurse Phone Line

Picture of a woman nurse and Piedmont Community Health Plan's logo. 2019 Nurse Advice Line: Content says "For life's little emergencies. Better answers to your healthcare questions are just a call away, with Piedmont Community Health Plan's Nurse Advice Line. Registered nurses are available 24/7 to answer your questions, assess your symptoms and help you decide whether you should call your doctor, head to the ER or urgent care or treat your symptoms at home. When should you call the Nurse Advice Line? You can call and speak with a registered nurse whenever you need assistance. The nurse will provide answers and offer treatment options and advice based on your individual symptoms, including: sudden rash, fever and body aches, severe headaches, twisted ankles, and stomach pain. Get healthcare help wherever and whenever you need it. 1-844-447-8470. For medical emergencies, call 911."


Piedmont Medicare Advantage is a PPO plan with a Medicare contract. Enrollment in Piedmont Medicare Advantage depends on contract approval. Out-of-network/non-contracted providers are under no obligation to treat Piedmont Medicare Advantage members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Updated 01/02/2019