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Customer Service: (877) 210-1719
TTY users should call 711

Centra 24/7 Telehealth

Picture of a man on his laptop looking at Centra 24/7 Telehealth. Content says "Immediate access to a doctor through virtual visits.  Need a doctor? We’ve got you covered. Medical care is now at your fingertips – literally! When you want to see a doctor, but it’s not convenient to get to a primary care or urgent care practice, Piedmont Medicare Advantage (PPO) offers its members virtual visits through Centra 24/7. From anywhere in Virginia or North Carolina, regardless of time of day, Centra 24/7 provides immediate access to a board certified physician through a live video chat. Connect using a free app from your phone, tablet, or computer 24 hours a day, 7 days a week, 365 days a year. When you use Centra 24/7 you will have a $0 primary care copay based on your plan design. How do I sign-up? 1. Download the iOS or Android mobile app OR visit www.centra247.com. 2. Fill in the contact information form and set up your username and password (this process usually takes between 2-3 minutes). 3. Select the specific doctor you'd like to see or you may choose the first available. 4. Provide a credit card number at time of use. The credit card will not be processed. Use Centra 24/7 for symptoms and conditions such as: cold, cough, flu, sinus infection, sore throat, rash, pink eye, allergies, vomiting, diarrhea, fever, headache.


Piedmont Medicare Advantage is a PPO plan with a Medicare contract. Enrollment in Piedmont Medicare Advantage depends on contract approval. Out-of-network/non-contracted providers are under no obligation to treat Piedmont Medicare Advantage members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Updated 01/02/2019